Services

ISG D-ITET offers a wide spectrum of IT services and associated support. In general all offered services can be divided into two main groups: services provided on ISG D-ITET's basic mandate and those based on individual contracts. Services within the basic mandate are paid for by the department.
Take a look at the following catalogue to find out more about our services. We will add new services as we see greater interest within the department.

Have a look at our Downloadinfo brochure (PDF, 155 KB) for a comprehensive introduction of our services.

Please contact us () if you would like to make use of a service or learn more about it.
 

Access

An employee (staff) account is the basic service needed to access ISG D-ITET managed services and systems. To access ISG D-ITET managed Windows clients or terminal servers, an additional configuration of the account is required.

Key features:

  • Life cycle management (account creation, modification, removal)
  • Storage quota management
  • 5 GB storage per account (see service NAS storage employees) are free of charge
  • Initial account profile configuration
  • User authentication, authorization and identification
  • Data privacy separation among users
  • No automatic account expiration (as opposed to other account types)
  • Easy access to all permitted storage spaces (e.g. home and projects) via a central entry point (itet-stor)

This service is particularly interesting for users intending to:

  • access managed servers and clients (Linux and Windows)
  • access D-ITET public student desktop computers
  • access managed storage space (i.e. the employee home)
  • access managed shared storage space (i.e. the project home)
  • access the archive storage (must be ordered separately)
  • make use of the D-ITET HPC environment

For user convenience, D-ITET account credentials (username and password) are synchronized with the ETH account. Additionally, ISG D-ITET offers support for account related problems. This product is suitable for permanent employees only.

Read more on our wiki

A student account is the basic service needed to access ISG D-ITET managed services and systems.

Key features:

  • Automatically set up for every D-ITET student
  • Life cycle management (account creation, modification, expiration)
  • Storage quota management
  • 5 GB storage per account (see service NAS storage students) are free of charge
  • Initial account profile configuration
  • User authentication, authorization and identification
  • Data privacy separation among users
  • Easy access to all permitted storage spaces (e.g. home and projects) via a central entry point (itet-stor)

This service is particularly interesting for users intending to:

  • access managed servers and clients (Linux and Windows)
  • access D-ITET public student desktop computers
  • access managed storage space (i.e. the student home)

For user convenience, D-ITET account credentials (username and password) are synchronized with the ETH account. Additionally, ISG D-ITET offers support for account related problems. This product is suitable for students only.

Read more on our wiki

A guest account is the basic service needed to temporarily access ISG D-ITET managed services and systems as a guest. To access ISG D-ITET managed Windows clients or terminal servers, an additional configuration of the account is required.

Prerequisites:

  • An IAM account (employee, guest or student) has to be created first

Key features:

  • Life cycle management (account creation, modification, expiration)
  • Storage quota management
  • Initial account profile configuration
  • User authentication, authorization and identification
  • Data privacy separation among different users
  • Easy access to all permitted storage spaces (e.g. home and projects) via a central entry point (itet-stor)

This service is particularly interesting for users intending to:

  • access managed storage space
  • access managed servers and clients (Linux and Windows)

For user convenience, D-ITET account credentials (username and password) are synchronized with the ETH account.

This product is suitable for external, loosely associated individuals working for a limited amount of time on a project at D-ITET. Additionally, ISG D-ITET offers support for account related problems.

A project account is the basic service needed to access ISG D-ITET managed services and systems when working on projects in work groups consisting of multiple persons sharing the project's data.

Key features:

  • Life cycle management (account creation, modification, expiration)
  • Storage quota management
  • Initial account profile configuration
  • User authentication, authorization and identification
  • Data privacy separation among different project groups

This service is particularly interesting for users intending to:

  • share project data among multiple users
  • access managed storage space (i.e. the project home)
  • access the archive storage (must be ordered separately)
  • store data in amounts exceeding the typical space usage for user homes
  • facilitate managing project data for long-term projects where work group members change over time

This product is best suitable for central storage of research project data. Additionally, ISG D-ITET offers support for account related problems.

Read more on our wiki

An exercise account is the basic service needed to access ISG D-ITET managed services and systems in the context of student exercises.

Key features:

  • Life cycle management (account creation, modification, expiration)
  • Storage quota management
  • Initial account profile configuration
  • User authentication, authorization and identification
  • Accounts will be removed at the end of each semester
  • Data sharing among members of the same exercise class

This service is particularly interesting for users intending to:

  • access D-ITET public student desktop computers
  • hold exercises in these computer rooms
  • provide access to exercises (also for non-D-ITET students)

Additionally, ISG D-ITET offers support for account related problems. This product is suitable for student exercises only.

Read more on our wiki

Clients

This product includes all processes involved with managed workstation/ laptop client operation.

Prerequisites:

  • To access the managed clients, any type of D-ITET account is required (products "Account management for employees", "Account management for students, "Account management for exercises" or "Account management for projects").

Key features:

  • ISG D-ITET is fully responsible for administration of the customer's clients. Partial resonsibility is delegated to laptop users.
  • Support for Linux and Windows operating systems (OS)
  • 1st level support for users and technical contacts regarding managed clients
  • OS installation and configuration supporting customized yet reproducible setups
  • Security management: Virus protection, firewall, OS- and application updates
  • Workstations are integrated in ETH's central user management (directory service)
  • Access to network shares/ drives (user homes and project homes)
  • Support by e-mail and telephone, on-site support on request
  • Hardware problem analysis
  • Laptops serve as a mobile frontend to interact with the D-ITET infrastructure

This service is particularly interesting for customers intending to:

  • delegate all client administration to a team of IT professionals
  • have a competent all-round support by ISG D-ITET
  • save time by outsourcing IT system maintenance
  • personally manage their individual software (laptops only)

Read more on our wiki

This product comprises maintenance of managed clients with divided support responsibilities.

Prerequisites:

  • To access the managed clients, any type of D-ITET account is required (products "Account management for employees", "Account management for students, "Account management for exercises" or "Account management for projects").

Key features:

  • ISG D-ITET is fully responsible for administration of the customer's clients
  • Support for Linux and Windows operating systems (OS)
  • 2nd level support for technical contacts regarding managed clients
  • OS installation and configuration supporting customized yet reproducible setups
  • Security management: Virus protection, firewall, OS- and application updates
  • Clients are integrated in ETH's central user management (directory service)
  • Access to network shares/ drives (user homes and project homes)
  • Hardware problem analysis
  • Consulting related to the development of IT solutions

This service is particularly interesting for customers intending to:

  • delegate all client administration to a team of IT professionals
  • employ their own 1st level support helpdesk with good IT knowledge on the customer side
  • save time by outsourcing IT system maintenance

Support requests are handled primarily by the customer's own IT support. If necessary, support requests may be escalated from customer's own IT support to ISG D-ITET.

Read more on our wiki

This product offers customers to maintain their Windows clients by means of Baramundi management software, based on ISG D-ITET's configuration.

Key features:

  • Clients are integrated in ETH's central user management (directory service)
  • Adaptation and extension of ISG D-ITET's Baramundi configuration (GPO, Baramundi jobs, local admin rights)
  • Baramundi settings are based on ISG D-ITET's configuration
  • Adaptation of new Baramundi features
  • Creation and adaptation of Baramundi jobs
  • 1st level Baramundi support
  • Security management: Virus protection, firewall, OS- and application updates

This service is particularly interesting for customers intending to:

  • manage their Windows clients on their own by means of Baramundi

Support requests are handled primarily by the customer's own IT support. If necessary, support requests may be escalated from customer's own IT support to ISG D-ITET.

Read more on our wiki

Databases

This product offers a MySQL compatible database service on a dedicated database server.

Prerequisites:

  • To access the databases and the management interfaces, any type of D-ITET account is required (products "Account management for employees", "Account management for students, "Account management for exercises" or "Account management for projects").

Key features:

  • MariaDB (MySQL compatible relational DBMS)
  • Database storage (standard size) is included
  • Daily database backup
  • Database creation, user and access management
  • Web based management interface
  • 2nd level support

This service is particularly interesting for users intending to:

  • use database services and storage without running a dedicated, self-managed database server
  • use up-to-date database software with included data backup

Storage requirements clearly exceeding standard space usage are subject to individual agreements with ISG D-ITET.

Read more on our wiki

This product offers a MongoDB service on a dedicated database server.

Prerequisites:

  • To access the databases and the management interfaces, any type of D-ITET account is required (products "Account management for employees", "Account management for students, "Account management for exercises" or "Account management for projects").

Key features:

  • MongoDB (document-/ object-based nonrelational DBMS)
  • JavaScript-like control language and JSON-like data format
  • Database storage (standard size) is included
  • Daily database backup
  • Database creation, user and access management
  • 2nd level support

This service is particularly interesting for users intending to:

  • use database services and storage without running a dedicated, self-managed database server
  • use up-to-date database software with included data backup
  • write JavaScript based server-side applications with well-integrated data access, e.g. using node.js

Storage requirements clearly exceeding standard space usage are subject to individual agreements with ISG D-ITET.

Read more on our wiki

This product offers a PostgreSQL database service. ISG D-ITET offers this service only to users with special requirements and for applications where PostgreSQL is the only usable database option.

Prerequisites:

  • To access the databases and the management interfaces, any type of D-ITET account is required (products "Account management for employees", "Account management for students, "Account management for exercises" or "Account management for projects").

Key features:

  • For use in special cases where MySQL/ MariaDB is no option
  • PostgreSQL implements various advanced SQL features and objects
  • Database storage (standard size) is included
  • Daily database backup
  • Database creation, user and access management
  • 2nd level support

This service is particularly interesting for users intending to:

  • use database services and storage without running a dedicated, self-managed database server
  • use up-to-date database software with included data backup
  • run an application which expects a PostgreSQL database backend

Storage requirements clearly exceeding standard space usage are subject to individual agreements with ISG D-ITET.

Read more on our wiki

Printing

This product comprises maintenance of D-ITET public printers.

Key features:

  • Refilling consumables (paper, toners, drum cartridges, ...)
  • Reporting failures
  • Integration of managed Linux desktops for PIA printing

This service is particularly interesting for users intending to:

  • print on D-ITET public printers, e.g. in student rooms and on floors

Additionally, ISG D-ITET offers consulting and troubleshooting for printing related problems.

Read more on our wiki

Rental printers of the central IT Department (ID) are charged to ISG D-ITET and are subsequently passed on to ISG D-ITET's customers.

Key features:

  • The amount invoiced to the customer is the rental fee for additional printers.

This service is particularly interesting for users intending to:

  • use private printers in ETH offices without having to buy them

Read more on our wiki

Revision control

This service offers GIT based revision control repositories on a dedicated server.

Key features:

  • Repository storage space (usual quantities) is offered free of charge
  • Automatic backup
  • Web based repository setup, configuration and authorization
  • Access for non-ETH collaborators

This service is particularly interesting for users intending to:

  • work in software development projects, typically in teams

Advantages in comparison to ID Gitlab:

  • External user can be added easily without the need of creating and managing an ETH guest account

Usual storage quantities correspond to the typical use in small and mid-range projects. Storage requirements clearly exceeding this typical use are subject to individual agreements with ISG D-ITET. Additionally, ISG D-ITET offers 2nd level support regarding GIT issues.

Read more on our wiki

This service offers Subversion (SVN) based revision control repositories on a dedicated server.

Key features:

  • Repository storage space (usual quantities) is offered free of charge
  • Automatic backup
  • Support for event handlers (SVN hooks)
  • Web based repository setup, configuration and authorization

This service is particularly interesting for users intending to:

  • work in software development projects, typically in teams

Usual storage quantities correspond to the typical use in small and mid-range projects. Storage requirements clearly exceeding this typical use are subject to individual agreements with ISG D-ITET.

Additionally, ISG D-ITET offers 2nd level support regarding SVN issues.

Service deprecation note:

  • Existing SVN repositories will be replaced by GIT repositories in future. Thus, when revision control repositories are requested, ISG D-ITET offers GIT repositories by default.

Read more on our wiki

Servers

This product offers comprehensive maintenance of the customer's servers.

Prerequisites:

  • To access the managed servers, any type of D-ITET account is required (products "Account management for employees", "Account management for students, "Account management for exercises" or "Account management for projects").

Key features:

  • Operating system (OS) installation and configuration
  • RAID configuration and monitoring
  • Service configuration and monitoring according to customer requirements
  • Integration in HPC environment if requested
  • Security management: Virus protection, firewall, OS- and application updates
  • Servers are integrated in ETH's central user management (directory service)
  • Support by e-mail (primarily) and telephone
  • Support for technical contacts on the customer side in all IT matters
  • Hardware problem analysis

This service is particularly interesting for customers intending to:

  • delegate all server administration to a team of IT professionals
  • have a competent all-round support by ISG D-ITET
  • save time by outsourcing IT system maintenance
  • design and set up a server system with specific requirements

This product permits access to D-ITET's Arton HPC cluster.

Prerequisites:

  • To access the Arton cluster, any type of D-ITET account is required (products "Account management for employees", "Account management for students" or "Account management for guests".

Key features:

  • A cluster dedicated to high performance computing (HPC) tasks
  • Resource management using Slurm resource manager
  • CPU-Computing resources "Arton"
  • GPU-Computing resources "ArtonGPU"
  • Integration of laboratory's dedicated servers

This service is particularly interesting for users intending to:

  • run computationally intensive scientific jobs
  • quickly access compute resources without having to wait weeks for a free slot

The usage entitlement is granted for a fixed usage fee, which is payable once a year and per customer.

Read more on our wiki

This service offers a Windows desktop running on a remote server managed by ISG D-ITET.

Prerequisites:

  • Remote access to the terminal servers requires a D-ITET user account (product "Account management for employees")

Key features:

  • Offers a windowed Windows desktop accessible from any client over the network
  • Fully functional Windows desktop with a set of preinstalled applications like Word, Excel, PowerPoint, Photoshop, Adobe Distiller, ...
  • Web-based access with a generic web browser

This service is particularly interesting for users intending to:

  • access Windows applications from computers running a non-Windows operating system like Linux or macOS

Read more on our wiki

This product offers Altium Concord Pro ("Altium Server"), a server-side component for Altium Designer, a PCB and electronic design automation software for printed circuit boards. Altium Concord Pro is a components library management system accessible from the Altium Designer application.

Prerequisites:

  • To access the Altium Server, the Altium Designer software and any type of D-ITET account is required (products "Account management for employees", "Account management for students, "Account management for exercises" or "Account management for projects").

Key features:

  • Single source for component data, real-time sourcing information, component traceability within designs, and collaboration with your mechanical design team
  • Provides one standardized method and place to easily find, create and reuse component data
  • Offers bi-directional ECAD/MCAD collaboration
  • Helps to identify where any component has been used and helps to keep designs up-to-date
  • Access to real-time supplier and standards data directly from the design environment, including availability, alternatives, and pricing information (Octopart, IHS Markit)

This service is particularly interesting for customers intending to:

  • work with the Altium Designer software

Software

This product offers both commonly used and customer specific software.

Prerequisites:

  • To access Linux software a D-ITET user account is required (products "Account management for employees", "Account management for students", "Account management for exercises" or "Account management for guests")
  • To access Windows software a D-ITET Windows account is required (products "Account management for employees" or "Account management for guests")

Key features:

  • Software packaging
  • Software updates and patches
  • Access to a repository containing a variety of applications
  • Packaging/ installation of special (e.g. scientific) software on request
  • Software building from source on request

This service is particularly interesting for users intending to:

  • access a variety of standard and scientific software
  • use customized software

Additionally, ISG D-ITET offers 2nd level support regarding software problems.

Read more on our wiki

ISG D-ITET offers Windows software subject to license from ETH's IT-Shop to its customers. ISG D-ITET is responsible for correct software licensing and takes care of charging the resulting costs to its customers.

This service is particularly interesting for users intending to:

  • use licensed Windows applications from ETH's IT-Shop

This product is not applicable for software which expects users to register personally for a license (e.g. Adobe products)

Storage

This product offers storage space to store the data resulting from personal work of employees.

Prerequisites:

  • Product "Account management for employee accounts" is required

Key features:

  • Access via NFS (from ISG managed Linux devices only) and Samba protocols
  • High availability through redundancy
  • Daily data backup of entire storage space
  • Backups are kept for 90 days
  • 5 GB of free quota per account
  • Space consumption above 5 GB is subject to individual charge

This service is particularly interesting for users intending to:

  • store personal documents and work protected from foreign access
  • have their data automatically backed up

Additionally, ISG D-ITET offers troubleshooting for storage service access problems. Sharing this storage's data among multiple users is not allowed.

Read more on our wiki

This product offers storage space to store the data resulting from personal work of students.

Prerequisites:

  • Product "Account management for student accounts" is required

Key features:

  • Access via NFS (from ISG managed Linux devices only) and Samba protocols
  • High availability through redundancy
  • Daily data backup of entire storage space
  • Backups are kept for 90 days
  • 5 GB space per account (default, more on request)

This service is particularly interesting for users intending to:

  • store personal documents and work protected from foreign accesses

Additionally, ISG D-ITET offers troubleshooting for storage service access problems. The storage's data must not be shared among multiple users.

Read more on our wiki

This product offers storage space for guest's data.

Prerequisites:

  • Product "Account management for guest accounts" is required

Key features:

  • Access via NFS (from ISG managed Linux devices only) and Samba protocols
  • High availability through redundancy
  • Daily data backup of entire storage space
  • Backups are kept for 90 days
  • Space consumption is subject to individual charge

This service is particularly interesting for users intending to:

  • work together with D-ITET/ ETH employees for a limited amount of time without needing an employment contract

Additionally, ISG D-ITET offers troubleshooting for storage service access problems.

Read more on our wiki

This product offers shared storage space for project data.

Prerequisites:

  • Product "Account management for project accounts" is required

Key features:

  • Access via NFS (from ISG managed Linux devices only) and Samba protocols
  • High availability through redundancy
  • Daily data backup of entire storage space
  • Backups are kept for 90 days
  • Space consumption is subject to individual charge

This service is particularly interesting for users intending to:

  • share data in scientific projects
  • collaborate in teams/ project work groups
  • store large quantities of data

This product is suitable to store large quantities of data. Additionally, ISG D-ITET offers troubleshooting for storage service access problems.

Read more on our wiki

This product offers storage space to store the data generated during student exercises.

Prerequisites:

  • Product "Account management for exercise accounts" is required

Key features:

  • Access via NFS protocol (from ISG managed Linux devices only)
  • High availability through redundancy
  • Daily data backup of entire storage space
  • Backups are kept for 90 days
  • 5 GB of quota per account (default, more on exercise mentor's request)

This service is particularly interesting for users intending to:

  • store exercise data generated during exercises for learning purposes and keep the data up to the end of the semester at most

Additionally, ISG D-ITET offers troubleshooting for storage service access problems.

Read more on our wiki

This product offers a large temporary storage space.

Prerequisites:

  • A regular D-ITET user account is required (products "Account management for employees", "Account management for students", "Account management for exercises" or "Account management for guests").

Key features:

  • Storage is accessible from Linux systems
  • Designed for quick storage of large temporary, reproducible data.
  • The data on this storage is not backed up
  • Storage space is free of charge.

This service is particularly interesting for:

  • users having a spontaneous or urgent need to store reproducible data
  • users deciding to store data which wouldn't fit in their home

This product is available for project accounts (product "Account management for projects") on request only.

Read more on our wiki

This product allows to store larger quantities of data to personal archive storage space.

Prerequisites:

  • Either "Account management for employee accounts" or "Account management for project accounts" is required

Key features:

  • Access via NFS (from ISG managed devices only) and Samba protocols
  • High availability and speed through redundant disk storage
  • No backup. Data is secured against system failures, but not against modification or deletion by the user
  • 5 GB of free quota per account
  • Space consumption above 5 GB is subject to individual charge

This service is particularly interesting for users intending to:

  • move larger amounts of data no longer actively used from a user or project home to an archive space, in order to free up space in the home
  • be able to quickly access and copy the archived data back to a regular home when it is needed again.

Large quantities of small files should be moved into an archive file (.zip/ .tar.gz etc.) before moving that data to the archive. Data in the archive should not be accessed directly by continuously running processes (e.g. compute jobs). Additionally, ISG D-ITET offers troubleshooting for storage service access problems.

Read more on our wiki

This product comprises archive space for long term storage.

Prerequisites:

  • An LTS account is required (product "Account management for projects")

Key features:

  • WORM (Write Once Read Many) based storage
  • Access via NFS and Samba protocols
  • Data stored on redundant tapes
  • Product is free of charge

This service is particularly interesting for users intending to:

  • move away data no longer used (but still of value) for archiving purposes
  • archive data in order to comply with legally required retention periods
  • free up user home space by moving unused data to the LTS

This service is based on storage provided by the central IT Department (ID). Additionally, ISG D-ITET offers troubleshooting for storage service access problems.

Read more on our wiki

Various

This service offers 1st level support for students.

Key features:

  • Support for problems related to computer infrastructure in the D-ITET public computer rooms
  • Support for student's personal computers (e.g. laptops)
  • Walk-in support for students at ISG D-ITET helpdesk

This service is particularly interesting for:

  • Fresh ETH/ D-ITET students
  • Students using their personal computer to join lectures and work on exercises

This service offers a dedicated e-mail domain for a customer.

Prerequisites:

  • Product "Account management for employees" or "Account management for projects"

Key features:

  • High redundancy and performance
  • large mailbox sizes allowed
  • large attachments allowed
  • Protection against spam and viruses
  • E-mail distribution lists (editable by means of web-based editor)
  • Free choice of e-mail aliases
  • Webmail service - browser-based access from the world wide web
  • Mailing lists (closed community discussion groups, moderated by the customer; automatic archiving function provides a searchable index of archived discussions)

This service is particularly interesting for users intending to:

  • have more flexibility und fewer limits in their e-mail experience

Advantages in comparison to ID Exchange Mail

  • Higher limit for mailbox size
  • Higher limit for mail size (attachments)
  • No restriction for total amount of mails in mailbox
  • More powerful mail filtering
  • User friendly distribution list editor (web GUI)

Additionally, ISG D-ITET offers 1st level support regarding e-mail issues.

Read more on our wiki

This product offers a dedicated mailing list manager service for the customer.

Key features:

  • Scalable for large mailings lists (more than 100.000 list members)
  • List member provisioning using LDAP, SQL or other data sources
  • Web archive with access control, message removal
  • Automatic bounce management

This service is particularly interesting for users intending to:

  • use a highly customizable mailing list manager

Additionally, ISG D-ITET offers 1st level support regarding Sympa issues.

Read more on our wiki

This service offers a comprehensive instant messaging (IM) solution to D-ITET members.

Key features:

  • Create global, organization-wide and local chatrooms
  • Exchange messages and arbitrary data
  • ETH on-premises server infrastructure (Swiss data protection laws apply)
  • Adding non-D-ITET users on request
  • Federation with other ETH matrix instances and matrix.org available

This service is particularly interesting for:

  • work groups in laboratories
  • uniting a decentralized team electronically (e.g. employees working in from home)

Read more on our wiki

A self-managed device (e.g. laptop) has to be registered and configured for LAN based network access at ETH. ISG D-ITET creates and maintains network configurations.

Key features:

  • Registration of a device with its MAC address to allow it to access the network
  • DHCP configuration to dynamically assign an IP address to the device
  • Optional DNS configuration allows access to the device remotely through a hostname

This service is particularly interesting for users intending to:

  • connect self-managed devices to the ETH network
  • connect IoT devices to the ETH network

Additionally, ISG D-ITET offers troubleshooting for network access problems.

Read more on our wiki

This service offers consulting for laboratory system administrators.

Key features:

  • Advice on purchasing hard- and software
  • Problems with hard- or software crucial to the customer's IT infrastructure
  • Questions or problems related to administration tools developed by ISG D-ITET (ISGTC)
  • Support in IT related emergency cases

This service is particularly interesting for:

  • IT administrators and other system managers on the customer side

Web

This service offers a web server for a personal website.

Prerequisites:

  • One of the products "Account management for employees", "Account management for students", "Account management for projects" or "Account management for guest accounts" is required

Key features:

  • Immediate availability (this is part of your account)
  • Out-of-the-box support for CGI and PHP
  • Connection secured with SSL certificate
  • Authentication and access restriction available

This service is particularly interesting for users intending to:

  • create a personal employee homepage

Additionally, ISG D-ITET offers 2nd level support for the personal website.

Read more on our wiki

This service offers infrastructure maintenance for a professional web presence and hosts the customer's website.

Prerequisites:

  • A project account (product "Account management for projects") is required.

Key features:

  • DNS registration of an ETH subdomain
  • Content management system (CMS)
  • Database
  • Revision control
  • Storage space (standard size)

This service is particularly interesting for users intending to:

  • run a CMS-based website, without caring about hosting and maintaining a content management system.

Usual storage quantities correspond to the typical use in small and mid-range projects. Storage requirements clearly exceeding this typical use are subject to individual agreements with ISG D-ITET. Additionally, ISG D-ITET offers 1st level support.

This service comprises maintenance of the infrastructure for a professional web presence and hosting of the customer's self-managed website.

Prerequisites:

  • A project account (product "Account management for projects") is required.

Key features:

  • DNS registration of an ETH subdomain
  • LAMP server (Linux, Apache, MySQL, PHP)
  • Storage space (standard size)
  • Access via SSH and SFTP
  • Database support

This service is particularly interesting for users intending to:

  • run a website, without caring about hosting
  • decide which software components deliver the web content (e.g. operate a CMS of choice)
  • take the responsibility of keeping these software components updated

Usual storage quantities correspond to the typical use in small and mid-range projects. Storage requirements clearly exceeding this typical use are subject to individual agreements with ISG D-ITET. Additionally, ISG D-ITET offers 1st level support regarding hosting.

ISG D-ITET offers support and minor functionality enhancements to web applications developed under a separate contract.

Key features:

  • 1st level support
  • System software updates and application bug fixes
  • Minor application functionality/ design enhancements (development)
  • DNS registration, hosting, database, revision control included

This service is particularly interesting for users intending to:

  • obtain a comprehensive support package for a web application developed by ISG D-ITET

Major application enhancements are subject to an individual agreement.

ISG D-ITET offers development of custom web applications

Key features:

  • ISG D-ITET involves the customer from the initial project idea to requirements specification and implementation phases until successful operation.
  • Follow-up application modification/ extension projects are possible

This service is particularly interesting for users intending to:

  • obtain a unique custom-tailored software solution
  • outsource web application development work requiring extra resources and knowledge in the customer's organization unit
  • get quality software using latest standards and technologies, developed by experienced IT professionals

1st level support contract for the custom application is possible, see "Web application support

ISG D-ITET offers 1st level support for D-ITET customer websites which are hosted on ETH's Adobe Experience Manager content management system (AEM).

Key features:

  • SSL certificate included
  • ETH corporate design

This service is particularly interesting for users intending to:

  • run a CMS-based website while outsourcing hosting and maintenance.
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